Mail/Fax Center Supervisor

Job Description:

This position is being offered on a contingent basis, as part of a bid on a proposal for a Federal Government Contract.

Under the supervision of the Project Manager, directs, assists, coordinates and supervises clerical staff in a wide variety of administrative services including mail delivery, sending and receiving of faxes, management of supply centers, and document scanning operations. Performs quality control and ensures timely delivery of all specified deliverables. Manages the flow of work within and between the various sites making efficient use of existing resources and minimizing the need for overtime. Tracks progress of all activities and reports status to appropriate Contractor Project Manager. Arranges routine and emergency servicing and maintenance of equipment as specified by the Government. Also as needed transmits faxes, scans documents, delivers mail, prepares supply orders and assists in the Supply Center. Ensures that all outgoing Federal Express packages have been collected and delivered to the designated drop-off site on schedule; and manages, dispenses and orders paper and other supplies needed in the copy centers ensuring adequate quantities are always on hand.  

Qualifications:

• A High School diploma and at least two years of experience supervising clerical employees in mail and supply tasks for the Federal Government, a law firm or other professional entity
• ability to operate a variety of office equipment, including PCs, printers, scanners, photocopiers, scanners, telephone systems, fax machines etc
• Attention to detail, ability to work well in a team environment, and ability to diplomatically handle customer questions and problems all very important
• Ability to read and follow instructions explicitly very important
• Ability to prioritize work for a number of people and coordinate activities at multiple sites simultaneously
• Good oral and written communications skills

Location: Washington D.C.

Please include “Mail/Fax Center Supervisor " in the subject line to be properly considered. EOE

Program Manager

Job Description:

This position is being offered on a contingent basis, as part of a bid on a proposal for a Federal Government Contract.

• Oversees all aspects of the contract and serves as the Contractor's principal point of contact with the COTR regarding all contract performance matters
• Provides supervision and direction of all contract activities and personnel
• Ensures the successful and timely performance of all contract tasks in accordance with Government requirements and standards
• Consults with the COTR concerning the performance of each contract task, work progress, scheduling, costs, personnel assignments, recruitment, priorities, and performance; makes personnel assignments and disciplines Contractor staff
• Recruits suitable personnel, arranges appropriate training, and ensures the satisfaction of security and administrative requirements in a timely manner
• Ensures design, direction, and successful operation of a formal quality control and review program to ensure the accurate performance of all activities of the contract
• Analyzes work procedures and coordinates the timely review, updating, and modification of all procedures manuals
• Studies operations and makes recommendations for improvements to the COTR and develops and implements plans to effect COTR-approved changes
• Ensures adherence to all Government records procedures and requirements as found in procedures manuals, and the instructions of the COTR
• Collects, compiles, analyzes, and presents all required reports to the COTR
• Meets with litigating staff to investigate and resolve difficulties and to explain records procedures and requirements
• Provides oral and written status reports to the COTR

Qualifications:

• Graduation from college and at least 3 years of experience as a project manager on an administrative services contract performing for the Federal Government, a law firm or similar professional entity
• Certified records manager certification is a plus
• Demonstrated ability to manage administrative service center projects involving diverse operations at multiple sites, time critical activities, large numbers of employees, and the coordination of several major tasks
• Demonstrated ability to develop, organize, conduct, and oversee quality control and review programs; demonstrated ability to analyze work procedures and to design work tasks and priorities
• Knowledge of government procedures for the central services described within this contract; knowledge of the legal process and the kinds of documentation and procedures involved in civil and criminal litigation
• Demonstrated ability to meet amicably with contentious individuals, to deal with them tactfully, to explain policies and procedures, and to secure their cooperation
• Ability to read, write, speak, hear, and understand English fluently; excellent written and oral communications skills

Location: Washington D.C.

Please include “Program Manager ” in the subject line to be properly considered. EOE

Telecom Specialist Lead

Job Description:

• Perform system monitoring and troubleshooting on Cisco stack equipment. Primary focus is the firewalls (Cisco FSM and Checkpoint), but also to include router and switch features such as HSRP, VRF Selection, VPN SPA, MSFC, CSM, SSL SM location in St. Louis, Kansas City, Ft. Collins, and Beltsville (remote)
• Ensure ITS change management procedures are followed and C&A documentation is kept up to date as changes are made to the environment
• Support availability and performance targeted levels defined in customer service level agreements. Deploy customer VPN’s into the production environment
• Meet security requirements including patch reporting; Plan of Action and Milestone (POAM) remediation and reporting; vulnerability remediation; and audit responses. Ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of telecommunications services
• Participate in developing and maintaining a comprehensive Contingency Plan and Disaster Recovery Plan for the Telecommunications environment. Support disaster recovery exercises as required by OCIO or customer agencies. Periodically test failover and load balancing solutions to assure success.
• Provide adequate alerting to customers and other ITS entities of major problems or upcoming major changes through the ITS Alerts web site
• Recommend and follow proper escalation procedures to minimize any outages that may occur
• Utilize Magic Service Desk to receive work orders and assign work orders for all work
• Maintain and continue improving the metrics collection and reporting methods which demonstrate to our customers the service level that they are receiving from their Telecommunications service. Metrics would include statistics on performance, capacity, and availability

• A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline, or a Mater’s degree with 3 years specialized experience is required
• Must have CCNA certification, CCIE preferred 5 years of experience in IT, with at least 3 being specialized
• This is a lead position; therefore, supervision with hands-on experience is required
• Demonstrated ability to work with a diverse user community with varied technical skills and experiences
• Ability to work in a “team” environment, including virtual teams
• Excellent technical documentation skills are requiredBe a self-starter, self-motivated and self directed
• Demonstrated ability to mentorHave a strong desire to succeed at this type of assignment
• Able to be “on call” and occasionally provide support outside of normal working hours
• Cisco Certified Network Professional (CCNP) preferred

Location: St Louis, MO

Please include “Telecom Specialist Lead ” in the subject line to be properly considered. EOE

Senior .Net Developer

Job Description:

• Responsible in designing as well as maintaining .Net applications both in the windows and the web environment with SQL Server as the backend and help migrate the applications to an Oracle backend if needed
• Maintain the current web services and be able to create web services based on the SOAP protocol
• The candidate should be very proficient in C# and Asp.Net
• Rresponsible for converting applications from previous versions of .Net to the latest versions.
• Create deployment/installation packages for releasing the software
• Serve as a second/third tier support.
• Responsible to maintain/create virtual environments  

Experience Required:

• 5 or more years of experience with OOP and OOD
• 4 or more years of experience in ASP.Net (1.1 as well as 2.0)
• 4 or more years of experience in C#
• 3 or more years of experience with XML and SOAP
• 4 or more years of experience with Sql Server
• 1 or more years of experience with MS Virtual Server/Vinware

Education Requirements:

• BS in Computer Science or related field
• MCAD/MCSD certification
• User interface Design Experience
• Experience with .Net Framework 3.5

Location: Dulles, VA

Please include “Sr .Net Developer " in the subject line to be properly considered. EOE

Administrative Specialist/Technical Support Analyst

Job Description:

• Assists the Program Manager to update and track best practices for software and system development and deployment. 
• Collect metrics and help draft reports (weekly and monthly) 
• Update tools used to track project management and software/system development life cycle metrics such as change requests, new requirements entry and helpdesk tickets and generate reports from those systems 
• Track and update inventories for software and hardware in-hand or deployed to client locations
• Schedule and put out notices/agenda for key business process meetings and prepare notes
• Update and track documentation as required that reflects our business process procedures, help draft user and administrative manuals working in coordination with a software/system developer.
• Any general or vendor certifications a plus.
• As required, the TSA will also serve as a tester when software or systems are prepared for release or update.    

Experience Required:

• Excellent organization capability
• Good verbal communication skills
• Good written communication skills
• Technical writing
• MS Office Applications (Word, PowerPoint, Excel, Access)
• Data Entry
• Business Analysis (Cost – Benefit Analysis)

Education Required:

• A BS Degree in Computer Science or engineer, or an Associate Degree in business or technical writing
• A technical certificate is a plus
• The candidate must have five years of work experience related to the key skills sets required

Location: Dulles, VA

Please include “Administrative Specialist/Technical Support Analyst " in the subject line to be properly considered. EOE

Service Monitoring & Control Administrator

Job Description:

The service monitoring & control administrator is responsible for the day-to-day administration of automated incident-detection tools and the service monitoring and control technical solution.  Will install, configure and utilize the monitoring tools Panorama, HP OVTA, and Coradiant to provide real time information to Tier 1 in the case of Production, Certification and Development.  Assist the Stress lab and Code Review lab with ongoing problem review.

Analyzes and develops computer software possessing a wide range of capabilities, including numerous engineering, business, and records management functions.  Develops plans for automated information systems from project inception to conclusion.  Analyzes user interfaces, maintain hardware and software performance tuning, analyze workload and computer usages, maintain interfaces with outside systems, analyze downtime, analyze proposed system modifications, upgrades, and new COTS.  Analyze the problem and the information processed.  Defines the problem, and development systems requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests.  Coordinates closely with programmers to ensure proper implementation of program and system specifications. Develops, in conjunction with functional users, system alternative solutions.

This position is also responsible for when an incident occurs, the monitoring operator role reacts and attempts to solve it or ensures that the incident is transferred to specialist support teams for investigation, diagnosis, and resolution.

Responsibilities:

• Provide second tier support for service monitoring and control solutions
• Responsible for day to day service monitoring and control administrative activities
• Identifies and participates in correction of missing or miss-configured monitoring alerts
• Configures automated monitoring of system components
• Ensures detection of alerts from all infrastructure components within the area of responsibility
• Configures the system-specific events to be monitored
• Configures service monitoring and control tools according to service level requirements
• Ensures that system resources are in good working order
• Ensures incidents are raised within the incident management process as required
• Adheres to policies and procedures that ensure consistent service monitoring and control system and system component operations

Qualifications:

• A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline
• requires a minimum of five years experience, of which at least three years must be specialized
• Specialized experience includes:  analysis and design of business applications on complex systems for large scale computers, including three years experience in database management concepts, use of programming languages 
• Knowledge of current storage and retrieval methods, one year of systems analysis experience designing technical applications on computer systems and demonstrated ability to formulate specifications for computer programmers to use in coding, testing, and debugging of computer programs 
• General Experience includes increasing responsibilities in information systems design and management.  Must demonstrate the ability to work independently or under only general direction on requirements that are moderately complex to analyze, plan, program and implement

Location: Kansas City, MO

Please include “Service Monitoring & Control Administrator " in the subject line to be properly considered. EOE

Senior Copy/Scanner Supervisor

Job Description:

This position is being offered on a contingent basis, as part of a bid on a proposal for a Federal Government Contract.

Under the supervision of the Project Manager and/or General Supervisor for Copy Services, directs, assists, and supervises clerical staff at a single site in performing support functions such as photocopying, scanning, document numbering, document assembly, hole punching, and binding. Performs quality control and ensures timely delivery of all specified deliverables. Tracks progress of all clerical activities and reports status to appropriate Contractor Project Manager and General Supervisor. Arranges routine and emergency servicing and maintenance of equipment. Also as needed, photocopies; assembles notebooks, including tabbing binders, numbering, binding, stapling, hole punching and labeling; prepares materials for shipment via Federal Express; and manages, dispenses and orders copy room supplies ensuring adequate quantities are always on hand. 

Qualifications:

• A High School diploma and at least one year of experience as a supervisor on an administrative services contract performing for the Federal government, a law firm or other professional entity
• Ability to operate a variety of office equipment, including PCs, printers, scanners, photocopiers, telephone systems, fax machines, numbering and binding equipment, etc
• Attention to detail very important
• ability to work well in a team environment very important
• ability to read and follow instructions explicitly very important
• Ability to prioritize work for a number of people
• Good oral and written communications skills

Location: Washington, D.C.

Please include “Sr. Copy Scanner Supervisor " in the subject line to be properly considered. EOE

Sr. File Manager Supervisor

Job Description:

This position is being offered on a contingent basis, as part of a bid on a proposal for a Federal Government Contract.

Under the direction of the Project Manager and the General Supervisor for Records Services, oversees, directs, and assists contractor records management staff at a single location in performing tasks such as data entry, bar coding files, opening/closing case files, filing, responding to file requests, and boxing documents for shipment to the records warehouse. Deals directly with the Division=s litigation staff as the first line contact for the resolution of File Room difficulties and records issues; ascertains and reports special needs, issues, and difficulties to Contractor management and to the COTR; investigates and resolves problems with the classification of cases, the organization of files, the identification and labeling of file materials, and the tracking records in the database; trains File Room personnel, as necessary; and records information in logs and in automated tracking systems concerning cases and files (e.g., adding, deleting, updating, modifying, and correcting records; checking files in and checking them out; conducting inventories; etc.).  

Qualifications:

• A High School diploma and at least one year of experience supervising professional or para-professionals employees in a legal records management environment
• Demonstrated ability to work independently, taking primary responsibility for the initiation, planning, organization and performance of routine duties
• Ability to discuss and resolve operational problems with the File Room staff and project management; and a calm, tactful, professional demeanor for dealing with harried, frustrated users who do not understand records procedures or the difficulties involved in locating files
• Attention to detail very important
• Ability to work well in a team environment very important; ability to read and follow instructions explicitly very important
• Ability to prioritize work for a number of people
• Good oral and written communications skills

Location: Washington, D.C.

Please include “Sr. File Manager Supervisor " in the subject line to be properly considered. EOE

Supervisor for Records Management

Job Description:

This position is being offered on a contingent basis, as part of a bid on a proposal for a Federal Government Contract.

Under the direction of the Project Manager, oversees, directs, and assists contractor records management staff at multiple locations in performing tasks such as data entry, bar coding files, opening/closing case files, filing, responding to file requests, and archiving files for shipment to the FRC. Deals directly with the Division=s litigation staff as the first line contact for the resolution of File Room difficulties and records issues; ascertains and reports special needs, issues, and difficulties to Contractor management and to the COTR; investigates and resolves problems with the classification of cases, the organization of files, the identification and labeling of file materials, and the tracking records in the database; trains File room personnel, as necessary; and records information in logs and in automated tracking systems concerning cases and files (e.g., adding, deleting, updating, modifying, and correcting records; checking files in and checking them out; conducting inventories; etc.).

Qualifications:

• A High School diploma and at least two years of experience supervising professional or para-professionals employees in a legal records management environment
• Demonstrated ability to work independently, taking primary responsibility for the initiation, planning, organization and performance of routine duties
• Ability to discuss and resolve operational problems with the File Room staff and project management; and a calm, tactful, professional demeanor for dealing with harried, frustrated users who do not understand records procedures or the difficulties involved in locating files
• Attention to detail very important
• Ability to work well in a team environment very important
• Ability to read and follow instructions explicitly very important
• Ability to prioritize work for a number of people at multiple locations critical
• Good oral and written communications skills

Location: Washington, D.C.

Please include “Supervisor for Records Management" in the subject line to be properly considered. EOE

Supervisor of Copy Services

Job Description:

This position is being offered on a contingent basis, as part of a bid on a proposal for a Federal Government Contract.

Under the supervision of the Project Manager, directs, assists, coordinates and supervises photocopy clerks at multiple locations. Performs quality control and ensures timely delivery of all specified deliverables. Manages the flow of work within and between copy centers making efficient use of existing resources and minimizing the need for overtime. Tracks progress of all activities and reports status to appropriate Contractor Project Manager. Arranges routine and emergency servicing and maintenance of equipment specified by the Government. Also as needed photocopies, assembles notebooks, including tabbing binders, numbering, binding, stapling, hole punching and labeling; prepares materials for shipment via Federal Express and ensures they are delivered to the designated drop-off site on schedule; and manages, dispenses and orders paper and other supplies needed in the copy centers ensuring adequate quantities are always on hand.

Qualifications:

• A High School diploma and at least two years of experience as a copy center supervisor managing multiple, high volume copy centers for the Federal Government, a law firm or other professional entity
• Ability to operate a variety of office equipment, including PCs, printers, scanners, photocopiers, scanners, telephone systems, fax machines, numbering and binding equipment, etc
• Attention to detail, ability to work well in a team environment, and ability to diplomatically handle customer questions and problems all very important
• Ability to read and follow instructions explicitly very important
• Ability to prioritize work for a number of people and coordinate activities at multiple sites simultaneously
• Good oral and written communications skills

Location: Washington, D.C.

Please include “Supervisor of Copy Services " in the subject line to be properly considered. EOE

Technical Task Lead (Project Manager, Sr.)

Job Description:

The Senior IT Project Lead will manage multiple IT implementation projects for a large Government Agency located at the Goodfellow Complex in Saint Louis, MO.  This person will directly support an agency within the USDA with project management services, as wells as, support Enterprise driven projects that cut across multiple working groups and clients.  Typically projects are valued at less than $1M in effort, but require precise tracking and planning in a dynamic environment.  The Project Manager will be responsible for cost, schedule and performance with resources matrixed to projects.  Experience using MS Project is required.  Experience using MS Project server is a plus.  All work products associated with project management including, but not limited to: Statement of Work, Master Schedule, Charter, Budget, Status Report, After Action Reviews, IT Contingency and IT Risk Management Plan, Program and Project Debrief Reports, Directing and monitoring all end-to-end aspects of project planning and design Scope management, Coordination of team assignment and mobilization, Direction and coordination of work efforts, Quality reviews and issue identification, Escalation and resolution for the delivery of IT projects, especially projects involving software development and hardware implementations.

Working knowledge of IT hardware and software infrastructure, and platform deployment methodologies. Vignette project experience a plus. Must understand the PMI based project framework.  Previous project management experience in an IT organization. Successful experience in managing projects, and ability to draw on experience versus textbook definitions, to guide the team to higher quality project execution. Working knowledge of custom software development, integration and data flow between applications and quality control processes for software development and testing. Must have ability to tailor broad project process to meet the particular business needs, and to effectively balance need for consistency. Ability to design project approaches and execute against project plans. Strong interpersonal and leadership skills. Must be detailed oriented, have excellent meeting facilitation skills and have strong follow-up skills. Exceptional communication and negotiation skills are vital.

Qualifications:

• BS in a related field AND 12 years of experience (10 being specialized)
• OR MS in a related field and 10 years of experience (7 being specialized).
• The Project Manager should have a certification as either 1) System Engineer 2) PMP or Quality Manager. 

Location: St. Louis, MO

Please include “Technical Task Lead ” in the subject line to be properly considered. EOE

Windows Engineer Tier 2

Job Description:

This resource will work on a team providing support to the USDA Web Farms and will perform daily operations of Windows Servers in an enterprise environment.    

Responsibilties:

• Ability to implement the movement of databases; deployment and re-deployment
• Experience with MS cluster services and clustered SQL server databases, as well as with Active Directory and IIS
• Experience with hot/cold backups, restores, disaster recovery, and business continuance planning
• Experience with enterprise-level monitoring and management
• Experience with remote management

Qualifications:

• BS and 5 years of experience or 10 years of related experience
• Masters degree in related field or 10 years of related experience
• Service Line  management experience
  
• Ability to work in a "team" environment
• Excellent communication skills needed
• Demonstrated ability to work with a diverse user community with varied technical skills and experiences.
  
• Be a self-starter, self-motivated and self-directed
  
• Able to be “on call” and provide support outside of normal working hours
  
• Advanced experience with Virtual Private Networks, SSH, certificate-based encryption or advanced network/server management is a plus 
  
• MCSE preferred
• Experience in enterprise hosting solutions
• Must be proficient in IIS and Active directory administration
• Advanced experience in Active Directory to work on integrating and supporting web hosting infrastructure.
• Experience in Security Models
• In-depth knowledge of Windows OS capable of performing daily troubleshooting and support in an enterprise web hosting environment 
• Experience loading and supporting standard server images, OS hardening experience, and experience developing technical documentation 
• The ability to interface with application programming staff for advanced network/software troubleshooting is also required 
• MS Windows Server 2000 and 2003 experience
• Thorough understanding of the SQL server security model
• Ability to establish and manage merge and transaction replication across multiple publishing databases as well as multiple cites

Location: Ft. Collins, CO

Please include “Windows Engineer Tier 2 " in the subject line to be properly considered. EOE

Sr. Windows Administrator Tier 2

Job Description:

The Senior Windows System Administrator will be a senior level position with a focus on hosting infrastructure and applications for a large Government client located at the Goodfellow complex in Saint Louis.   The System Administrator will be responsible for processing Tier II/III tickets and installation and maintenance of our hosting environment. The System Administrator will be tasked with the creation of change management documentation and process and procedures for metric tracking and implementation.

Responsibilties:

• Perform System Configuration, software installation and upgrades of Windows 2000, 2003 and UNIX web servers and database servers
• Respond to customer requests for loads and system customizations
• Responsible for the day-to-day maintenance and operation of selected systems
• Participate in our 24x7 on call rotation at the tier II/III escalation level
• Perform Application Maintenance and upgrades including Data On Tap

Qualifications:

• BS in a related field AND 5 years of IT experience (3 being specialized)
• Microsoft Certifications (MCSE minimum)
• Experience working a 24x7 datacenter environment
• Strong Windows 2000 and Windows 2003 system administration skills
• Linux/Unix experience a plus
• Software Installation and configuration, applying modules and patches, and network security
• Experience with IIS 6 and .Net a plus
• 2+ years of experience with VMWare ESX 2.5 or higher

Location: St. Louis, MO

Please include “Sr. Windows Administrator " in the subject line to be properly considered. EOE

Operational Supervisor

Job Description:

• Supervise a staff of 14 employees for the USPTO Mail Center project
• Provide seamless service between two sites of incoming, outgoing and interoffice mail to over 10,000 end-users
• Provide weekly, monthly and annual mail production reports/audits
• Coordinate with vendors and third party carriers to assist in providing the most cost effective mailing alternatives
• Maintain office and equipment supply inventory and submit proper requisition forms
• Effectively manage mail staff and handle mail related issues with prompt corrective actions
• Establish and maintain effective communication with the Project Manager to ensure the best possible client service

Qualifications:

• 2-5 years of supervisory experience in a Mail Center environment
• Knowledge of USPS postal regulation and terminology
• Proficient PC skills utilizing standard business software applications
• Working knowledge of mailing equipment
• Should be current on industry innovations and mailing alternatives
• High School Diploma or GED
• Undergraduate degree and/or industry Certification a plus

Other:

• Must possess good oral and written communication skills

Location: Arlington, VA

Please include “Ops Supervisor " in the subject line to be properly considered. EOE

Telecommunications Specialist II

Job Description:

• Perform system monitoring and troubleshooting on Cisco stack equipment.  Primary focus is the firewalls (Cisco FSM and Checkpoint), but also to include router and switch features such as HSRP, VRF Selection, VPN SPA,  MSFC, CSM, SSL SM located in St. Louis, Kansas City, Ft. Collins, and Beltsville (remote)
• Ensure ITS change management procedures are followed and C&A documentation is kept up to date as changes are made to the environment
• Support availability and performance targeted levels defined in customer service level agreements. 
• Deploy customer VPN’s into the production environment
• Meet security requirements including patch reporting; Plan of Action and Milestone (POAM) remediation and reporting; vulnerability remediation; and audit responses.  Ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of telecommunications services
• Participate in developing and maintaining a comprehensive Contingency Plan and Disaster Recovery
• Plan for the Telecommunications environment.  Support disaster recovery exercises as required by OCIO or customer agencies.  Periodically test failover and load balancing solutions to assure success 
• Provide adequate alerting to customers and other ITS entities of major problems or upcoming major changes through the ITS Alerts web site
• Recommend and follow proper escalation procedures to minimize any outages that may occur. 
• Utilize Magic Service Desk to receive work orders and assign work orders for all work
• Maintain and continue improving the metrics collection and reporting methods which demonstrate to our customers the service level that they are receiving from their Telecommunications service.  Metrics would include statistics on performance, capacity and availability

Qualifications:

• Bachelors degree + 2 years experience relative to the specific position or 6 years experience relative to the specific position OR 2 years of college + 2 years experience relative to the specific position or 4 years experience relevant to the specific position
• Demonstrated ability to work with a diverse user community with varied technical skills and experiences.
• Ability to work in a "team" environment, including virtual teams
• Excellent technical documentation skills are required
• Be a self-starter, self-motivated and self-directed
• Demonstrated ability to mentor
• Have a strong desire to succeed at this type of assignment
• Able to be “on call” and occasionally provide support outside of normal working hours
• Cisco Certified Network Professional (CCNP) preferred

Location: St. Louis, MO

Please include “Telecommunications Specialist " in the subject line to be properly considered. EOE

System Administrator Websphere

Job Description:

• Provide second tier support for WebSphere based solutions
• Responsible for day to day back end WebSphere administrative activities
• Build, configure and deploy WebSphere environments to support custom applications
• Provide support for package deployments
• Perform WebSphere lifecycle upgrades
• Ensures system resources are in good working order
• Ensures incidents are raised within the incident management process as required
• Adheres to policies and procedures that ensure consistent WebSphere environment operations

Responsibilities:

• Supervises technical support in the installation, relocation, reconfiguration, integration and testing of computer, peripherals, equipment and associated software programs, applying the principals of computer science, telecommunications and mechanical, electrical or marine engineering 
• Directs the assembly, integration, testing and upgrade of microprocessor systems in a LAN/WAN environment 
• Oversees the use of current diagnostic procedures, electronic test equipment, tools and instruments to determine the cause of malfunctions and perform corrective action
• Directs the operation, maintenance, upgrade, training and technical help desk support for company and client operational computer, telecommunication and microprocessor systems 
• Oversees the planning, direction and coordination of work activity and training of technical staff

Qualifications:

• Associate degree or HS with ten years relevant experience in computer science; telecommunication; mechanical, electrical or marine engineering or a related field
• Eight or more years of management experience in the installation, reconfiguration, testing, servicing and maintenance of computer, telecommunication, microprocessor, network and other systems and equipment
• Proficient in troubleshooting, repairing, testing and calibrating systems and equipment and associated software programs
• Highly knowledgeable of state-of-the-art computer/telecommunication equipment and software applications and competent in the use of diagnostic equipment, special tools and test procedures to resolve problems
• Significant experience in planning, managing and monitoring contract tasks and activities

Location: Kansas City, MO

Please include “System Administrator Websphere " in the subject line to be properly considered. EOE

System Administrator Websphere Developer

Job Description:

• The Websphere Developer is responsible for providing day-to-day administrative services in support of WebSphere solutions. This entails managing and providing operational support for various elements of WebSphere environments.  The candidate should have demonstrable skills and experience:
  Java 1.4.2 / STRUTS  Framework, JSR168, Apache Web Server / Solaris, WebSphere Portal Servers/Solaris &, DB2
• The WebSphere Programmer will perform tasks associated with resolving installation issues, troubleshooting software applications and the run-time environment.  This function may also lend assistance to, or work in concert with, other service management functions by providing second tier support.  
• Perform on going support for the Production, Certification, Development, Code Lab and Stress Lab.  
• Assist in problem determination when using some of the new tools such as Panorama, HP OVTA, I3, and Coradiant.

Responsibilities:

• Provide second tier support for WebSphere based solutions
• Responsible for working with development teams to set and define the runtime environment
• Build, configure and deploy WebSphere environments to support custom applications
• Provide support for package deployments
• Perform WebSphere lifecycle upgrades
• Ensures system resources are in good working order
• Ensures incidents are raised within the incident management process as required
• Adheres to policies and procedures that ensure consistent WebSphere environment operations

Qualifications:

• Eight or more years of technical, hands-on experience as a programmer with JAVA and DB2 experience in the installation, reconfiguration, testing, servicing and maintenance of computer, telecommunication, microprocessor, network and other systems and equipment

Location: Kansas City , MO

Please include “System Administrator Websphere Developer " in the subject line to be properly considered. EOE

Systems Administrator (Windows)

Job Description:

• Provide second tier support for VMWare based virtualization solutions
• Responsible for day to day VMWare administrative activities
• Build, configure and manage ESX host servers and virtual guest servers
• Perform P2V and V2P conversions
• Perform ESX lifecycle upgrades
• Configures system-specific events to be monitored
• Ensures system resources are in good working order
• Ensures incidents are raised within the incident management process as required
• Adheres to policies and procedures that ensure consistent service monitoring and control system and system component operations

Responsibilities:

• Supervises technical support in the installation, relocation, reconfiguration, integration and testing of computer, peripherals, equipment and associated software programs, applying the principals of computer science, telecommunications and mechanical, electrical or marine engineering
• Directs the assembly, integration, testing and upgrade of microprocessor systems in a LAN/WAN environment
• Oversees the use of current diagnostic procedures, electronic test equipment, tools and instruments to determine the cause of malfunctions and perform corrective action
• Directs the operation, maintenance, upgrade, training and technical help desk support for company and client operational computer, telecommunication and microprocessor systems
• Oversees the planning, direction and coordination of work activity and training of technical staff

Qualifications:

• Associate degree or HS with ten years relevant experience in computer science; telecommunication; mechanical, electrical or marine engineering or a related field
• Eight or more years of management experience in the installation, reconfiguration, testing, servicing and maintenance of computer, telecommunication, microprocessor, network and other systems and equipment
• Proficient in troubleshooting, repairing, testing and calibrating systems and equipment and associated software programs
• Highly knowledgeable of state-of-the-art computer/telecommunication equipment and software applications and competent in the use of diagnostic equipment, special tools and test procedures to resolve problems
• Significant experience in planning, managing and monitoring contract tasks and activities

Location: Kansas City, MO

Please include “Systems Administrator (Windows)" in the subject line to be properly considered. EOE

Project Manager

Job Description:

• Supervise and manage a staff of 14 employees for the subject project
• Provide technical assistance and customer service to State, tribal and local officials, federal partners, and associated organizations in emergency management communities in support of the Independent Study program
• Support is designed to help retain and attract students, and develop a reputation that induces students and prospects to do business with the IS program
• Daily operational functions include; mail handling, student requests, enrollments, handling calls, management of student records, and other administrative processes
• Supervise response center staff ensuring access, registration, available resources and training material navigating courses, reconciling duplicate accounts, refer program and policy issues to appropriate government sources
• Provide status reports containing statistical data and metrics across all program areas
• Meet with the customer and or other representatives to discuss program status and accomplishments
• Implement and maintain SOPs

Qualifications:

• Undergraduate degree preferred
• 5-7 years of supervisory experience in a professional services environment.
• Working knowledge of and understanding of continuing education administration
• Excellent customer service skills
• Knowledge of the challenges and current issues of the Emergency Services Sector

Location: Emmittsburg, MD

Please include “Project Manager " in the subject line to be properly considered. EOE

Disaster Recovery Specialist

Job Description:

Provide disaster recovery services in an enterprise environment. To implement processes, develop documentation, and lead DR exercises.

Responsibilities:

• Develop and implement a Business Impact Analysis and write business continuity plans
• Develop and implement a plan to provide fail-over capacity of all mission critical servers, applications and networks
• Develop standardized templates for all recovery documentation utilized for WAN recovery
• Develop templates for standardizing all technical backup and recovery procedures for all sites
• Develop, review and standardize all recovery plans, including process and procedural standards to address routine, backup, redundancy and recovery architectures
• Provide a leadership role in organizing and conducting business resumption interviews and planning sessions with clients needing this level of service
• Determine critical business processes and establish resources required for the successful resumption of business operations in the event of a disaster
• Analyze backup and recovery requirements in support of disaster recovery testing
• Participates in disaster recovery testing planning and coordination
• Performs other duties as required

Qualifications:

• 5 years specific experience and 10 years experience in IT required or 5 years of specific experience with a Masters Degree
• Experience in DR within an enterprise environment, a minimum of 5 years in developing and implementing DR processes and exercises

Location: St. Louis, MO

Please include “Disaster Recovery Specialist " in the subject line to be properly considered. EOE