Information and Resource Management
NATEK provides services to help our clients’ enterprises run smoothly. We focus on providing services that are responsive to their needs with personnel who provide people-first service. We are committed to the administrative support, management and security of information as a strategic resource. Our primary areas of expertise include Records/Document Management (both automated and non-automated), Automated Litigation Support, Personnel Security Administration, Call Center/Help Desk Operations, Warehouse and Facilities Support, Mail Operations, Financial Management Support and Conference Management Support. These service offerings always include a qualified and reliable staff that designs, builds and implements processes and systems for better service and success. Our proven approaches and processes are designed to help our clients do more with less, leaving them free to address other key areas and help them get the most of their money. With contracts in multiple states, as well as the Washington D.C. metropolitan area, we provide high quality, responsive support to a wide range of Federal Government agencies and commercial clients. The smart choice is NATEK for your Information and Resource Management needs.
Records/Document Management |
| Records are essential to effective enterprise operations. With responsibility for more than eight million records and other documents on one contract alone, NATEK knows how to store, track, protect and maintain vital information. We understand records retention schedules and how to work with the Federal Records Center (FRC) to ensure records are properly prepared, packaged and deposited. Keeping good records is important and clients being able to get their hands on them when needed is critical. We are experienced in the latest Document Management software and technologies and their applications. |
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Automated Litigation Support |
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NATEK’s customer-focused approach to litigation support provides a wide range of professional services to help attorneys acquire, organize, develop and present evidence throughout the course of the litigation process.
Professional litigation support services provide attorneys the tools they need to make better use of the information that is available to win cases and/or settle lawsuits.
Document Management/Acquisition
- Reference and Research of Relevant Documents and Materials
- File Management
- Document Preparation
- Document Imaging
- Organize Documents and Files
Image Creation
- Document Review
- Data Entry
- Scanning/Document Capture
- Records Management
- Database Design, Development and Implementation
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Personnel Security Administration |
| NATEK provides varied Background Investigation (BI) and review and adjudication services for Federal clients. From review of BI materials to making adjudication recommendations for multiple levels of investigations, NATEK is fully versed in the Office of Personnel Management (OPM) guidelines. We thoroughly review all forms submitted by applicants to ensure forms are completed properly and perform credit and local police checks as an initial for suitability of the applicant. We determine risk designations for both Federal and Contractor positions based on our review of position descriptions. |
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Call Center / Help Desk Support |
| From internal facility help desks to inbound call centers for the public, NATEK helps clients manage customer relations. For Federal agencies, we help them go – and stay – “green” by providing the best possible customer service no matter how a citizen comes in contact with you. Our staff has helped clients respond to more than 800,000 inquiries a month in support of Federal student aid programs, and we field thousands of internal facility service requests as well. We know that call center operation is more than just answering the phone, so we do more. We help clients provide world class customer service through Web-based research, interaction with subject matter experts and participation in studies and analyses to support enhanced public outreach. From automated call director systems to online reporting and data mining, NATEK can answer all of a client’s inquiry requirements. |
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Warehouse Facilities Support |
| Every enterprise has numerous services that are absolutely essential to support its day-to-day operations, and NATEK provides them all. We offer mail center and courier services, parking garage operation, warehousing and asset management, quick-copy and forms fulfillment, executive transportation, facility help desk support, housekeeping, laborers and personnel security administration. We are equipped to support some or all of our clients’ warehouse and facility needs. |
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Mail Operations |
| NATEK provides mail and mail-related support for our clients nationwide. With more than 10 million pieces of incoming, outgoing and internal mail processed and delivered each year, we provide timely, accurate service that integrates seamlessly into our clients’ enterprises. NATEK staff is knowledgeable in postal rules and regulations, mailing equipment and document receipt and tracking technology. From state-of-the-art postal metering and rate-shopping software to intelligent internal tracking systems, NATEK is the best-value choice. |
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Financial Management Support |
NATEK’s Financial Support Services include a dedication to excellence in the fields of general accounting, financial support, financial management, asset management, financial system management and administrative support. We offer:
- General Accounting Services
- Financial Services and Management
- Asset Management
- Financial System Management.
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Conference Management |
| NATEK provides full life-cycle support for meetings and conferences to multiple clients in and around the Washington, DC metropolitan area, as well as national and internationally. Whether a client needs involve scheduling conference rooms or planning and executing national and international conferences, NATEK is the logical choice. From logistics and venue planning and negotiations to meeting minutes and summary reports, NATEK provides high-quality, responsive support to help ensure successful events. |
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