SOLUTIONS

Information and Resource Management

NATEK provides the services needed to help your enterprise run smoothly. With offerings ranging from mail operations and records/document management to call centers and customer relationship management, we help you do more with less, leaving your internal staff to address other key areas and help you get the most out of your budget. With contracts in multiple states as well as the Washington, DC Metropolitan Area, we provide high quality, responsive support to agencies ranging from the U.S. Patent and Trademark Office and Federal Communications Commission to the Department of Homeland Security and the Department of Justice as well as numerous commercial clients. The smart choice is NATEK for your Information and Resource Management Services needs.

Mail Operations Records/Document Management Facilities Support Services	Call Center Operations Conference Support Personnel Security Processing & OSHA Support

Mail Operations

NATEK provides mail and mail related support for our clients nationwide. With more than 10 million pieces of incoming, outgoing, and internal mail processed and delivered each year, we provide timely, accurate service that integrates seamlessly into your enterprise. NATEK staff is knowledgeable in postal rules and regulations, mailing equipment, and document receipt and tracking technology. From state-of-the-art postal metering and rate-shopping software to intelligent internal tracking systems, NATEK is the best-value choice.

Records/Document Management

Records are essential to effective enterprise operations. With responsibility for more than 8 million records and other documents on one contract alone, we know how to store, track, protect, and maintain your vital information. We understand your records retention schedules, and we know how to work with the Federal Records Center to ensure that records are properly prepared, packaged, and deposited. Keeping good records is important; being able to get your hands on them when you need them is critical. We’re experienced in the latest automated document locator technology.

Facilities Support Services

Every enterprise has numerous services that are absolutely essential to support its day-to-day operation, and NATEK provides them all. We provide mail center and courier services, parking garage operation, warehousing and asset management, quick-copy and forms fulfillment, executive transportation, facility help desk support, housekeeping, laborers for office moves, and personnel security screening. We can support some or all of your facility needs.

Call Center Operations

From internal facility help desks to inbound call centers for the public, NATEK helps you manage customer relations. For Federal agencies, we help you go – and stay – “green” by providing the best possible customer service no matter how a citizen comes in contact with you. Our staff has helped customers respond to more than 800,000 inquiries a month in support of federal student aid programs, and we field thousands of internal facility service requests as well. We know that call center operation is more than just answering the phone, so we do more. We help you provide world class customer service through web-based research, interaction with subject matter experts, and participation in studies and analyses to support enhanced public outreach. From automated call director systems to online reporting and data mining, NATEK can answer all of your Call Center requirements.

Conference Support

NATEK provides life-cycle support for meetings and conferences to multiple clients in and around the Washington, DC Metropolitan Area. Whether your need involves scheduling your conference rooms, or planning and executing conferences nationally and internationally, NATEK is the logical choice. From logistics and venue planning and negotiations to meeting minutes and summary reports, NATEK provides high-quality, responsive support to help ensure successful events.

Personnel Security Processing & OSHA Support

NATEK provides varied background investigation and review and adjudication services for Federal clients. From review of background investigation materials to making adjudication recommendations for multiple levels of investigations, NATEK is fully versed in the Office of Personnel Management (OPM) guidelines. We thoroughly review all forms submitted by applicants to ensure forms are completed properly. We also perform credit and local police checks as an initial check for suitability of the applicant. We determine risk designations for both Federal and Contractor positions based on our review of position descriptions.